Visiting the Store
As you can imagine, safeguarding our customers and staff in the present climate is our highest concern. Even though there is a gentle easing of lockdown restrictions, we are following Government guidance in respect of retail premises. Accordingly, we have put in place measures to adhere to social distancing requirements meaning there are strict limits on the number of people we can allow into the store at any one time. This effectively means we have a “closed door policy" and so we are operating an appointments system for those parents who would like to visit the store.
Please use the following link to book a fitting appointment:
The appointments are for 20 minutes. Our booking policy is on the website and gives parents all the details you need to visit us safely and seamlessly. Parents with appointments will be let in to the store at their scheduled time. Anyone without an appointment will have to wait in a queue and we will only be able to serve you if our maximum numbers permit, in between parents who do have an appointment.
Parents can order from the Sanco at anytime using the following link below:
Due to social distancing and the requirement to quarantine for 48 hours for items tried on, exchanged or returned, it is very important parents organise uniform as early as possible. If parents leave it till August, it is likely you may have to queue for extended periods and/or the items or sizes you require may not be available due to quarantine.
Hence, we strongly suggest ALL parents either:
1. Visit the website
2. Make an appointment and visit the store, by 31st July at the latest.
Exchange & Refund Policy
To ease concerns over buying early and child(ren) having ‘growth spurts’, we’ve extended our exchange policy from 60 to 90 days (refunds 30 days). Goods just need to kept in saleable condition (unworn, tags intact, with receipt).